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FAQ

Frequently Asked Questions

Answers to the questions we hear most from apartment residents, property managers, and homeowners.

Yes. Our dispatch line at (213) 714-7963 is answered around the clock, 365 days a year, with an average emergency response time of about 45 minutes across our Los Angeles service area.
We provide a free on-site diagnosis and a flat-rate, upfront quote before any work begins, so you always know the price before we start. There are no hidden fees or surprise charges on your invoice.
Yes — 5Star Plumbing Apartment is a licensed (CA C-36) plumbing contractor, fully bonded and insured, with background-checked technicians on every job.
Absolutely — a large part of our business is apartment and multi-unit building plumbing. We coordinate directly with property managers and tenants to schedule access and minimize disruption.
We're based at 135 Astronaut Ellison S Onizuka St and serve Downtown LA, Chinatown, Echo Park, Silver Lake, Koreatown, Boyle Heights, Historic Filipinotown, Lincoln Heights, Highland Park, Los Feliz, and surrounding communities.
Yes. All work is backed by our workmanship guarantee — if a repair fails due to our workmanship, we return and make it right at no additional cost.
Yes — we specialize in minimally invasive repiping for occupied units, scheduling work to limit water shut-off time and coordinating access with tenants and property managers.
Common signs include an unexplained increase in your water bill, warm spots on flooring, the sound of running water when fixtures are off, or musty odors. We offer non-invasive electronic leak detection to pinpoint the source without unnecessary demolition.

Still Have Questions?

We're happy to talk through your specific situation — call anytime or send us a message.